Invoicing & Payment
Paperless Billing
Pro Logistics constantly looks for new ways to improve the speed, efficiency and environmental impact of all the services we provide.
Electronic invoicing is the perfect example. A more sustainable practice that provides greater all around efficiency for you and Pro Logistics.
If you’re not yet taking advantage of paperless billing and would like to switch, simply contact your Pro Logistics Account Manager.
Flexible Payment Options
We believe in accommodating the preferences and practices of all our customers wherever possible, and can accept payment from you in any of two ways:
- Electronic Funds Transfer (EFT)
- BPAY
When making your payments to Pro Logistics, please ensure you provide the appropriate details as outlined below. This will ensure the funds received are allocated to your account.
EFT
Please include your 4-digit invoice number as a senders reference. Remittances can be sent to the email address shown on your invoice/statement.
BPAY
Please use the biller code and reference numbers as shown on your invoice/statement. Remittances can be sent to the email address shown on your invoice/statement.
We’ve provided answers here to all the most commonly asked questions about Pro Logistics and its services. If you’re unable to find the information you need below, speak with your Pro Logisitcs Account Manager, or phone our Contact Centre on 1300 776 477, anytime from 08:00am to 06:00pm weekdays.
How do I book a pick-up?
In any of three easy ways:
- Phone our Contact Centre on 1300 PRO GRP
- If sending freight daily, arrange for a regular collection by contacting your Pro Logistics Account Manager
Who do I contact if I have a question regarding an invoice?
Once you become a Pro Logistics account holder, you will be assigned a Credit Officer who will assist you with any billing related matters, alternatively you can contact your dedicated Account Manager.
Who can sign for a parcel?
Anyone at the delivery location may sign. Identification is recorded for later reference should it be required.
What does ‘attempted delivery’ mean?
An attempted delivery is when a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it. If this occurs, the driver will always contact you or our office for further instructions before leaving any delivery point.
When can an attempted delivery be collected?
The following business day.
Can I obtain Proof of Delivery if I am NOT an account holder with Pro Logistics?
Yes, by calling the Pro Logistics Contact Centre on 1300 776 477.
What are Pro Logistics trading terms?
Our trading terms require you to pay within seven days from the date of our tax invoice statement.
What service and technical assistance does Pro Logistics provide?
As an account holder you receive access to Pro Logistics important resources:
- The Pro Logistics Contact Centre, which can help you with all day-to-day operational issues, such as freight enquiries and bookings. Call 1300 776 477.